Depending on what happens, your payments and refunds go through a number of statuses. On this page, we will list and explain all the possible statuses.
Payments
| Status | DESCRIPTION |
|---|
open | The payment has been created, but nothing else has happened yet. |
succeeded | This status occurs whenever a payment has succeeded. |
failed | The payment has failed. |
refunded | The payment has been fully refunded to the cardholder. |
partially refunded | The payment has been partially refunded to the cardholder. |
on hold | The payment has been placed on hold by our compliance team subject to further inquiry. |
settled | The payment has been recieved by Dibsy team, and sent to your bank account. |
Refunds
| Status | DESCRIPTION |
|---|
pending | This is a temporary status that occurs when a refund process has been started, but it’s not approved or rejected yet. Nothing really needs to happen on your end when this status occurs. |
approved | Your refund has been approved and money has been credited to the cardholder. Please note, the money will arrive in cardholder’s bank account, anytime between 7-14 days subject to banking delays. |
rejected | Your refund has been rejected, due to suspicious behaviour. If you believe this to be wrong, please get in touch with our team as soon as possible. |